Refund Policy

Satisfaction Guarantee and Return Policy

We are confident that our software will work for you and we will assist you in every way that we can. If there is a technical deficiency in our program which directly affects your ability to meet a specific need, we will, at our discretion, refund you the purchase price (excluding shipping/handling) within 30 days of purchase.

Before you return your software

There are millions of different configurations of servers on the market and we do our best to keep up with them. If you have problems running the software, the answer may be a simple e-mail or phone call away. Our professional and trained support staff have a great deal of knowledge and are happy to help out when you need it. If you're having difficulty installing any of our products, contact our qualified staffs and you will get professional assistance in any technical issue you have faced with while installing/configuring the software. If you're having problems using or configuring our software, take advantage of our FREE + Friendly technical support.

If you are NOT HAPPY with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.

Refund Procedure

To request a refund, simply send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 30 days of your purchase.
Since our product was electronically delivered, a "Letter Of Proof of Destruction" on company letterhead will be required. An authorized person will need to sign and fax the agreement stating that you have ceased using the software and all software has been removed from any storage device.

Please notice that on receiving your money back you are obligated to remove the software and all related files from your web-server and every data medium; your further use of the software will be regarded as illegal unless you obtain a license again.

You will be required to uninstall and remove the application from your computer. Since there is no physical product shipped, you are not required to send anything back to us.

Before ordering, please make sure that your server meets all the system requirements listed on our website. We will honor any potential refund only if the fault lies with our product and is not cause of server miss-configuration.

We reserve the right to decline refund requests in the following cases:

• If unsuitability of the product for the customer's purpose is clear from the contents of our web site (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
• When a user claims that he cannot install the software or "unable to setup".
• When a user informs us about changing his decision after buying the software, saying he has uninstalled it and is not going to use it.

Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.