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Satisfaction Guarantee and Return Policy |
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We are confident that our software will work for you and we will
assist you in every way that we can. If there is a technical
deficiency in our program which directly affects your ability to
meet a specific need, we will, at our discretion, refund you the
purchase price (excluding shipping/handling) within 30 days of
purchase. |
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Before you return your software |
There are millions of different configurations of servers on the market
and we do our best to keep up with them. If you have problems running
the software, the answer may be a simple e-mail or phone call away. Our
professional and trained support staff have a great deal of knowledge
and are happy to help out when you need it. If you're having difficulty
installing any of our products, contact our qualified staffs and you
will get professional assistance in any technical issue you have faced
with while installing/configuring the software. If you're having
problems using or configuring our software, take advantage of our FREE +
Friendly technical support.
If you are NOT HAPPY with our products or services for any reason, you
are always welcome to send us your feedback and suggestions on how to
improve the software or services we offer. We will do the best we can to
ensure you are totally satisfied with our software and customer service. |
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Refund Procedure |
To request a refund, simply send an email to
accounts@ixxocart.com within 30 days of your purchase.
Since our product was electronically delivered, a "Letter Of
Proof of Destruction" on company letterhead will be
required. An authorized personnel will need to sign and fax agreement
stating that you have ceased using the software and all software has
been removed from any storage device.
Please notice that on receiving moneyback you are obligated to remove
the software and all related files from your web-server and every data
medium; your further use of the software will be regarded as illegal
unless you obtain a license again.
You will be required to uninstall and remove the application from your
computer. Since there is no physical product shipped, you are not
required to send anything back to us. |
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Before ordering, please make sure that your server meets all the
system
requirements listed on our website. We will honor any potential
refund only if the fault lies with our product and is not cause of
server miss-configuration. Please make sure your Server meets all the
requirements listed at our homepage.
We will NOT honor any refund if the problem lies with the fact that
Server does not have the required libraries installed. If you are having
problems installing the software, just email us at
support@ixxocart.com and we will help you with the installation,
totally FREE of charge.
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We reserve the right to decline refund requests in the following
cases: |
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If unsuitability of the product for the customer's purpose is clear
from the contents of our web site (for example, if the customer requests
a refund due to the absence of features which we never claimed to
provide and which are not listed in the feature list for our software).
When a user informs us about changing his decision after buying the
software, saying he has uninstalled it and is not going to use it.
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Acceptance of this Refund Policy
It is your responsibility to familiarize yourself with this refund
policy. By placing an order for any of our products, you indicate that
you have read this refund policy and that you agree with and fully
accept the terms of this refund policy. |
